How long does it take to download one of your videos?
Download times will vary based on which video you’re downloading, as the files vary in size, and the speed of your internet and computer. Videos may take 10 to 120 minutes to download, though they seem to average at around 20 to 30 minutes.
I’ve purchased and downloaded one of your videos, but now I can’t find it. Where is it?
Unfortunately, once a file is downloaded, there is no way for us to tell you where it’s gone, but we can give you some tips. If your download was unsuccessful, please try the download again using the download link that was emailed to you upon purchase.
There are several ways to start trying to find your download, but the specifics all vary based on your operating system, browser and personal settings. Here are some general tips. First, look in your browser’s settings and see if you can find the setting that lets you specify where downloads go. Once you find that, it will show you where your file is meant to be. Check there. If that doesn’t work, see if your computer has a folder called “Downloads.” Check there. Also, check your desktop and your “Documents” or “My Documents” folder. If you still haven’t found it, see if you can find the search on your computer. This search is at the level of the operating system (Windows, Mac or Linux), not the browser. If you’re on a Mac, it’s in the upper right corner of your menu bar. If you’re on a Windows computer, it’s in the Start menu. Search for it in your computer and see if you can find it.
If you still can’t find it after checking all those places, check your browser settings to see where your downloads go (as explained above), and change if desired, then follow the instructions above to download the file again.
Can’t find an answer to your question? Click here to contact us and we’ll be happy to help.